IndiGo Flight Cancellations: Refund Rights for Passengers
NEW DELHI / ISLAMABAD: Recent disruptions in flight schedules by IndiGo Airlines have left passengers seeking clarity on refunds, compensation, and rescheduling policies. Under Indian civil aviation regulations, travelers are entitled to certain refund rights and assistance, especially in cases of flight cancellations initiated by the airline.
When Passengers Are Eligible for Refunds
Passengers affected by a flight cancellation can claim:
- Full Refund
- For flights canceled by the airline without offering an alternative flight.
- Refunds must include ticket price and any additional services purchased.
- Rescheduling Option
- Airlines may offer alternate flights at no extra cost.
- Passengers can accept or refuse the rescheduled option.
- Compensation (Where Applicable)
- For cancellations less than 14 days before departure, monetary compensation may apply under Indian DGCA regulations.
- Compensation depends on flight distance and timing of the cancellation.
Passenger Rights Under Civil Aviation Rules
According to Directorate General of Civil Aviation (DGCA) India:
- Airlines must inform passengers 24 hours in advance if flights are canceled.
- Passengers have the right to choose refund or alternate flight.
- Refund processing should be completed within 7 business days.
- Airlines are obliged to provide meals, hotel accommodation, and transport if cancellations happen at the last minute and passengers are stranded.
Steps to Claim Your Refund
- Visit the IndiGo official website or app.
- Navigate to the “Manage Booking” section.
- Select flight cancellation/refund option.
- Submit required details: PNR, flight number, passenger info.
- Track your refund status online or via email notifications.
Keep all booking confirmations, receipts, and communication records for reference.
Tips to Protect Yourself
- Purchase travel insurance for added protection.
- Monitor flight status 24–48 hours before departure.
- Be aware of passenger rights under Indian aviation laws.
- Contact customer support promptly if refund processing is delayed.
Conclusion
IndiGo passengers impacted by flight cancellations have clear rights to refunds, rescheduling, and compensation under Indian aviation law. Understanding these rules ensures travelers are financially protected and informed.
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