The Kuwaiti government has introduced new rules that limit the fees and commissions charged by food delivery platforms. The move is meant to protect restaurants, consumers, and small businesses from excessive charges.
Officials said the changes will make food delivery more affordable and fair for all parties involved.
What the New Rules Say
Under the new regulations:
- Delivery platforms cannot charge excessive commission fees to restaurants.
- Service charges for customers must stay within a defined limit.
- Companies must be transparent about all fees before users confirm orders.
Moreover, food delivery services must display clear breakdowns of charges so customers know exactly what they pay for.
Why the Rules Were Introduced
Authorities said the food delivery market had seen rapid growth, but rising fees were putting pressure on local restaurants and hurting customers.
In addition, many small eateries claimed they were paying high commissions without seeing matching benefits.
The new rules aim to balance competition, protect small businesses, and ensure fairness in the market.
Impact on Restaurants and Consumers
Restaurant owners welcomed the changes, saying the fee limits will help them retain more earnings from online orders.
Consumers are also expected to benefit from lower delivery charges, which could encourage more frequent use of apps.
Furthermore, the rules may boost market confidence and support more local business participation in food delivery platforms.
Platform Responsibilities
Food delivery companies must now:
- Share fee structures publicly
- Ensure customers see exact charges before finalising orders
- Comply with government audits and inspections
Violations may lead to penalties or sanctions, according to officials.
Outlook
The new rules mark a significant step toward fairer and more transparent food delivery services in Kuwait. Experts believe the changes will help strengthen local businesses and protect customers from hidden costs.
Overall, the policy reflects the government’s effort to regulate digital markets as the economy modernises.
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